Community staff sought to transform London health & social services

Crowdsourcing project to collect frontline ideas to inspire service transformation

Nurses, physiotherapists, occupational therapists and all frontline and support colleagues across health community services in London are being invited to take part in a ground- breaking project to develop ideas to help organisations transform health and social care in the capital.

A network of London health and community organisations are to use innovative crowdsourcing methods to engage as wide a variety of staff as possible. Powered by Clever Together, who specialise in facilitating innovation and change by engaging and empowering staff and stakeholders, the process will encourage community workers to submit ideas anonymously via a social-media style website, comment on the idesa of others and vote the best to the top.

An event bringing together staff is taking place this week to encourage engagement with the project and officially launch the crowdsourcing process at

The project is designed to produce a ‘co-created’ vision and set of principles to help inspire commissioners and providers of community health and social services in London to look at ways of making their services more integrated, patient-centred and efficient. Contributors can click a Facebook-style ‘Like’ thumbs-up button to vote for an idea, but can also click a ‘thumbs-down’ button to demote an idea they’re not so keen on.

NHS England London Chief Nurse Caroline Alexander said: ““I am personally championing the creation of a shared vision for London’s community services. This is a key priority for me this year. With a clear and shared direction, I passionately believe our services in the community can lead a positive transformation in our capital’s health and social care.

“I also passionately believe in unlocking the expertise and creativity held within our workforce. So throughout July 2014 I am asking nurses, physiotherapists, occupational therapists and all frontline and support colleagues across health and social community services in London to join me in a ground-breaking project.

This unique crowdsourcing approach will enable us to capture the collective wisdom of frontline staff from across London to create a shared vision that we can all aspire to,” she added.

Dr. Peter Thomond, founder of Clever Together, said: “ We’re really excited to be working with so many organisations across London on this ground-breaking project, which values the voice of those that deliver services in the community.

By allowing everyone to present their ideas anonymously, our crowdsourcing model means that all staff, rather than just senior managers and commissioners, will be able to help shape future improvement for services users across the capital,” he added.

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